All of the following are characteristics of a positive service attitude except:

A positive service attitude encompasses various behaviors and characteristics that contribute to effective customer interactions. Empathy towards customers is essential as it helps build rapport and shows that you understand and care about their needs. Listening actively is another crucial aspect, ensuring that the customer's concerns are heard and addressed, which also enhances their experience. Maintaining a positive tone is fundamental in communication, as it influences how the message is received and affects the overall atmosphere of the interaction.

The aspect related to immediately transferring a call may not align with a positive service attitude, as it could come across as minimizing the customer's needs or avoiding responsibility. While transferring a call can be necessary in some situations, doing so too quickly or without proper explanation might leave the customer feeling neglected or confused, rather than valued and understood. Hence, the correct answer reflects a characteristic that does not contribute positively to service attitude compared to the others listed.