In IT, what does 'change management' typically involve?

In the field of information technology, change management is a structured approach that involves managing all changes to IT systems in a controlled manner. This process is critical for ensuring that any modifications to systems, applications, or infrastructure do not negatively impact existing operations or the overall IT environment.

Change management typically includes planning for changes, assessing risks, obtaining necessary approvals, implementing changes while minimizing disruption, and reviewing the outcomes of the changes to ensure they have achieved the intended results. This systematic approach helps organizations maintain stability and efficiency while still being able to adapt to new requirements or improvements.

While other options may touch upon aspects of IT or customer service, they do not capture the essence of managing and controlling changes within IT systems, which is the primary focus of change management. This includes evaluating potential impacts, aligning with business objectives, and ensuring clear communication with all stakeholders involved in the change process.