What are measurable objectives for analysts that align with the service desk's mission called?

Measurable objectives for analysts that align with the service desk's mission are known as service desk analyst performance objectives. These objectives set clear and specific targets that analysts should achieve in their roles, ensuring that they contribute effectively to the overall mission of the service desk. By defining these objectives, organizations can track individual analyst performance, provide feedback, and identify areas for improvement, all of which are crucial for enhancing the efficiency and effectiveness of the service desk.

While performance metrics may include broader indicators of service desk success, the term specifically highlights the targets set for individual analysts in this context. This makes it clear that the focus is not purely on metrics but on those measurable objectives directly tied to each analyst’s responsibilities. Similarly, efficiency standards and benchmarks provide valuable insights for assessing performance, but they do not specifically denote the tailored objectives designed for analysts within the service desk framework.