What does the acronym 'FAQ' stand for in customer service?

The acronym 'FAQ' stands for 'Frequently Asked Questions.' This term is widely used in customer service contexts to refer to a collection of common inquiries and their corresponding answers that are anticipated from users or customers. By providing a carefully curated list of these questions and answers, businesses can effectively address common concerns, streamline support processes, and improve efficiency by enabling customers to find information quickly without the need for direct interaction with support staff. This reinforces the self-service approach in customer service, thereby enhancing user experience.

The other options do not accurately reflect the established meaning of 'FAQ,' which is primarily recognized in the context of customer service and online resources. For instance, 'Fast Answers to Queries' implies a different approach to question-answering that focuses on speed rather than commonality. Similarly, 'Feedback and Quality Assessment' and 'Fundamental Application Guide' do not capture the essence of the FAQ format, which is fundamentally about addressing frequently posed questions.