What is an example of a proactive help desk practice?

Conducting regular system health checks to prevent issues exemplifies a proactive help desk practice because it focuses on preventing problems before they occur, rather than reacting to them after they manifest. This approach allows help desk professionals to identify potential vulnerabilities and address them in advance, thereby minimizing downtime and enhancing overall system performance. Proactive measures, such as routine maintenance, help ensure that systems remain efficient and that users experience fewer interruptions, ultimately leading to increased user satisfaction.

In contrast, addressing customer complaints as they arise is a reactive practice, as it deals with problems only after they have been reported. Waiting for user reports before making changes also indicates a reliance on external feedback rather than taking the initiative to monitor and mitigate issues proactively. Evaluating past incidents for future improvements, while beneficial, focuses on learning rather than preemptively addressing current system conditions.