What is NOT a responsibility of a customer service representative?

A customer service representative's main responsibilities typically focus on directly addressing the needs and inquiries of customers. This includes resolving customer inquiries, providing product information, and documenting customer interactions to ensure that all communication is tracked and any issues are noted for future reference. Major publicity campaigns, however, fall under the domain of marketing and public relations, which is distinct from the role of customer service. Therefore, conducting major publicity campaigns is not a responsibility typically associated with customer service representatives. Their role is more centered around ensuring customer satisfaction through direct interaction rather than promotional activities.