What is not a true statement if a help desk provides effective Web-based support?

When a help desk provides effective Web-based support, it is crucial for maintaining communication and improving service delivery. One of the key aspects of effective support is that it actively encourages feedback from users. Feedback is essential for understanding user satisfaction, identifying common issues, and improving the support process over time.

In a well-functioning Web-based support system, even if users can find answers on their own, it does not eliminate the need for the help desk to receive feedback. Instead, feedback can take various forms—surveys, comments, or direct communication. This input ensures that the help desk can adapt and enhance its resources and strategies based on real user experiences.

The other statements highlight the roles of help desk analysts in improving their skills, the advantages of users finding answers independently, and the continuous availability of services as benefits of a robust support system, all of which contribute positively to the help desk's effectiveness. However, the notion that the help desk will not receive feedback does not align with the principles of continuous improvement that are intrinsic to effective support services.