What is NOT typically included in the incident management process?

The incident management process primarily focuses on restoring normal service operation as quickly as possible and minimizing impact on the business. This includes activities such as restoring services, which ensures that any disruptions are resolved and systems return to functionality.

Additionally, categorizing incidents is important for reporting and future analysis, as it helps in tracking issues and improving service reliability over time. Monitoring service levels is also a critical part of incident management, as it helps organizations ensure that services are being delivered at expected performance levels and identifies areas for improvement.

Providing training to staff, while essential for overall team effectiveness and enhancing skills in managing incidents, is not a direct part of the incident management process itself. Training typically falls under broader organizational development or human resources functions, rather than specific incident management protocols.