What is the primary benefit of gathering detailed information during troubleshooting?

Gathering detailed information during troubleshooting is crucial because it leads to an accurate diagnosis of the problem. When support staff have comprehensive data about the issue at hand, including symptoms, error messages, and the context in which the problem occurs, they are better equipped to understand the root cause. This thorough understanding minimizes the likelihood of misdiagnosis and ensures that the solution provided effectively addresses the actual problem, leading to quicker resolution times and improved customer satisfaction. An accurate diagnosis helps in providing targeted solutions rather than generic fixes that may not resolve the user's concerns.