What role does the help desk play in change management?

The help desk plays a crucial role in change management by supporting and facilitating the implementation of changes to IT systems. This involves not only responding to user queries about upcoming changes but also ensuring that the transition is as smooth as possible for all users involved. The help desk serves as a point of contact for users experiencing issues after changes are made, helping to resolve any problems that arise and thus fostering user adaptation to new systems or processes.

Additionally, the help desk may assist in gathering user feedback during the implementation process, which can inform further changes or adjustments. By being involved in the change management process, the help desk ensures that changes do not disrupt productivity and that users feel supported throughout any transitions.