What technology is used to create an online support ticket system?

Using web-based ticketing software is essential for creating an online support ticket system because it is specifically designed to manage and streamline the process of handling customer inquiries and issues. This type of software allows users to submit support requests through a web interface, which are then tracked and prioritized in an organized manner.

Features of web-based ticketing systems often include automated workflows, notifications, and the ability to categorize and route tickets to the appropriate support personnel. Additionally, these systems typically provide analytics and reporting tools that help organizations track performance metrics and improve service delivery over time.

In contrast, mainframe systems are generally used for large-scale data processing and might not have the user-friendly interface needed for customer interactions. Spreadsheet applications can be used for tracking information but lack the robust features necessary for effective support ticket management, such as automated routing and status updates. File sharing software is designed for sharing documents and files rather than managing support tickets, making it unsuitable for this specific function.