What type of call center is characterized as multipurpose and not typical?

The correct choice is multipurpose as it accurately describes a call center that is designed to handle a variety of tasks and functions rather than specializing in one specific type of service. Multipurpose call centers can manage customer service inquiries, technical support, sales, and more, making them versatile in nature. This flexibility allows businesses to efficiently address a wide range of customer needs and inquiries, adapting to different situations and demands as required.

In-house typically refers to a call center that operates within the company’s facilities and is focused on the organization's specific products or services. This model tends to have a narrower focus than a multipurpose center.

Virtual call centers leverage remote technology to allow agents to work from various locations instead of a centralized office. While they can serve multiple functions, the term "virtual" emphasizes the remote work aspect rather than the broad range of services offered.

Outsourced call centers are third-party services hired by companies to handle customer interactions, which can also be specialized or general. However, they may not encompass the same level of multipurpose handling as described in the question.

Multipurpose centers stand out precisely because of their diverse service offerings and capabilities, making them distinctly different from the more specialized or location-dependent alternatives.