What type of information might you find in a knowledge base?

A knowledge base is a centralized repository that is often used in customer support and technical assistance settings. It typically contains information that helps users solve problems, learn about products or services, and enhance their knowledge independently. Step-by-step troubleshooting articles are a prime example of this type of content, as they provide detailed guidance on how to resolve specific issues that users may encounter.

These troubleshooting articles are written with clarity and structure, allowing users to follow along easily and find solutions without needing to contact support staff. This self-service approach is particularly beneficial as it saves time for both users and support personnel, enabling quicker resolutions and improving overall efficiency.

Other types of information, like company financial reports, employee performance reviews, and market analysis data, serve different purposes and are typically not intended for public or customer-facing knowledge bases. Instead, they are more specialized documents relevant for internal management, strategic planning, and evaluation of company performance.