What type of support is typically provided through a help desk?

The correct answer is that help desks typically provide technical assistance for both hardware and software. A help desk is designed to assist users with various technical issues, encompassing a wide range of problems that may arise with computer systems, applications, or devices. This includes troubleshooting software malfunctions, resolving configuration issues, and addressing hardware failures. The goal of a help desk is to ensure that users can effectively use their technology without being hindered by technical difficulties.

The comprehensive nature of support offered by help desks allows them to serve as a pivotal resource for users facing a variety of technical challenges. By providing assistance across both hardware and software domains, help desks are able to cater to the diverse needs of users and facilitate a smoother experience when it comes to technology usage.

The other options focus on either a limited scope—just software or just hardware—or unrelated services like marketing advice, which do not fall under the typical responsibilities of a help desk.