Which of the following is an example of an ITSM tool?

Information Technology Service Management (ITSM) focuses on delivering IT services to meet the needs of businesses and their customers. An ITSM tool is specifically designed to manage the delivery, support, and performance of IT services and help streamline processes, usually through automated workflows.

A help desk ticketing system exemplifies an ITSM tool because it facilitates the management of incidents and service requests. It allows IT departments to track, prioritize, and resolve technical issues efficiently. When users encounter problems, they can submit tickets that detail their issues. The help desk team can then manage these tickets, assign them to the appropriate personnel, and ensure timely resolutions, all of which are key components of effective IT service management.

In contrast, project management software focuses on planning and coordinating projects across various domains, and customer relationship management systems center on managing a company's interactions with current and potential customers. Word processing programs are designed for document creation and editing rather than managing IT services or customer-related issues. Each of these alternatives serves a different function that does not align with the specific goals of ITSM.