Which process helps ensure that IT changes do not disrupt operations?

Change management is a systematic approach to managing changes in a way that minimizes disruption to IT services and ensures that changes are implemented smoothly and efficiently. This process involves assessing the impact of proposed changes, planning how to implement them, and monitoring the changes once they are in place.

Through change management, organizations can evaluate risks associated with changes, ensure that all stakeholders are informed, coordinate resources effectively, and maintain documentation. The structured framework provided by change management helps prevent unexpected issues from arising during or after changes, which would otherwise disrupt operations.

In contrast, incident management focuses on responding to and resolving incidents to restore service operation as quickly as possible, while problem resolution seeks to identify the root causes of incidents and implement solutions. Service desk optimization improves the efficiency and effectiveness of the service desk operations but does not directly address the management of changes within IT infrastructure. Thus, change management is the most relevant process when it comes to ensuring that IT changes do not disrupt operations.