Which type of support is most commonly outsourced by help desks today?

The most commonly outsourced type of support by help desks today is hardware support and repair. This is largely driven by the need for specialized skills and cost efficiency. Outsourcing hardware support enables organizations to tap into external expertise, which is often more affordable than maintaining a full-time in-house team, especially when it comes to repairs and maintenance of physical equipment.

Additionally, hardware support can often require significant investment in tools and training, making it a logical choice for outsourcing. By leveraging third-party providers, companies can ensure they have access to the latest technology trends and expertise without the ongoing expenses associated with in-house teams. This model allows for scalable solutions, accommodating changes in demand while focusing internal resources on core business functions.