Which workshop format is likely to help build practical IT skills for help desk roles?

The choice of hands-on labs as the correct answer is grounded in the fact that this format provides participants with practical, experiential learning opportunities. In a hands-on lab environment, individuals engage directly with the technology and tools that they will use in real help desk roles. This enables them to practice troubleshooting, managing software issues, and performing maintenance tasks in a controlled setting where they can receive immediate feedback from instructors or peers.

Such labs mimic the actual work environment of a help desk role, allowing learners to gain confidence and competence in their skills. This experiential learning approach is often more effective than traditional seminars, webinars, or networking events, which may focus on theoretical knowledge or relationship-building rather than the active practice of skills that are vital for help desk positions. Therefore, hands-on labs are ideal for developing practical IT skills necessary for success in help desk roles.